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Terms & Conditions

Customer Care

At BuySmart GH, we’re committed to giving you the best shopping experience. Whether you’re placing an order, tracking a delivery, or requesting a return — we’re here to help!

🛒 Need Help With Your Order?

If you have any issues with your order, payment, or delivery:

📞 Call/WhatsApp: +233 [your number]
📧 Email: support@buysmartgh.com (or your actual email)
🕐 Customer Hours: Monday–Saturday | 9:00 AM – 6:00 PM

Privacy & Safety

At BuySmart GH, your privacy and security are very important to us. We are committed to protecting the information you provide and using it responsibly to serve you better.

🔐 Information We Collect

When you shop with us, we may collect the following:

  • Your name, phone number, and delivery address

  • Your order and communication history

  • Any additional information you share with us (via WhatsApp, email, or live chat)

We do not collect or store any card or bank information, since payments are made on delivery.

🛡 How We Use Your Information

We use your information to:

  • Confirm and deliver your orders

  • Contact you with delivery updates

  • Provide customer support

  • Inform you about offers or promotions (only if you opt in)

We do not share, sell, or rent your personal data to third-party marketers.

🔒 Data Security

Your personal details are stored securely on trusted platforms and are only accessible to authorized team members handling your order and delivery.

We take all reasonable steps to ensure your data is protected from unauthorized access or misuse.

🚚 Cash on Delivery

BuySmart GH offers Payment on Delivery for most locations in Ghana.

  • You only pay when your order is delivered and verified.

  • Our delivery team or courier partner will collect the payment at your doorstep.

  • For some locations, a small delivery fee may apply and be collected upon delivery.

📲 Communication

We may contact you via WhatsApp, phone call, or SMS to:

  • Confirm orders

  • Share delivery details

  • Send promotions (optional)

You can opt out of marketing messages at any time.

📧 Need Help or Updates to Your Info?

To update or delete your data, or if you have privacy-related questions, contact us:

📧 support@buysmartgh.com
📞 +233 [598847990]

📅 Policy Updates

We may update this Privacy & Safety policy from time to time. Any changes will be reflected on this page.

Payment Methods

Payment Methods

💳 Accepted Payment Methods

✅ Mobile Money (MoMo):

  • MTN Mobile Money

  • Vodafone Cash

  • AirtelTigo Money

✅ Bank Transfer:

  • We accept direct transfers to our verified business bank account (details provided after order confirmation)

✅ Card Payments:

  • Visa

  • MasterCard
    Secure online payments accepted via our trusted payment gateway

✅ Payment on Delivery (COD):

  • Pay with cash or MoMo when your order is delivered (available in Accra and selected areas)

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